The Notify by Email automation action allows you to send custom email notifications, based on a specific event in Rindle, to your internal team and external stakeholders.

Adding the Notify by Email action

Create a new automation rule, specify your trigger, and select Notify by Email in the action list.

Subject and Body Message

Here you can specify the Subject and Body Message of the email. You can use variables within both fields. The Body Message field included a rich text editor for easy formatting.

Send email to

Select who you would like to send the notification to:

  • Email Address

  • User

  • Custom Field

Email Address - Here you can specify which email addresses you would like to send the email notification to. To add more than one, use a comma between each email address.

You can also use variables within this field. For example, if a Custom Field contains an email address value, you can use the custom field variable to dynamically populate the email address field.

User - Here you can select one or more Rindle users to send the email notification to, and/or select a dynamic option:

  • Board Owner - The owner/original creator of the board

  • Creator - The creator of the task

  • Triggered by user - The user that triggered the event

  • Parent Creator - The user that created the parent task

  • Assigned Users - Any user that is assigned to the task

  • Watcher Users - Any user that is watching the task

  • Parent Assigned Users - Any users assigned to the parent task

Custom Field - Here you can specify the custom field you would like to send the email notification to. To add more than one, use the Email Address option above and comma-separated custom field variables.

Reply-to

Specify where replies to the email should go:

  • Board owner - The owner/original creator of the board

  • None - Replies will go nowhere

  • Task - The reply will come directly into the task as a comment

  • Triggered user - The user that triggered the event

Link to

Specify if a link should be included in the email:

  • None - No link will be included in the email

  • Parent - A link to the parent task will be included in the email

  • Self - A link to the task will be included in the email

Unsubscribe

Any custom external email addresses that you send emails using the Notify by Email action will include an option for the recipient to unsubscribe from email notifications coming from your Rindle account.

When someone unsubscribes, the creator of the automation will be notified and the email address will be added to ADMIN > UNSUBSCRIBED EMAILS.

A Rindle Administrator or higher can remove email addresses from the unsubscribed emails list. Email notifications sent using the Notify by Email action will resume when the email address is removed from the list. The recipient will have the option to unsubscribe again.

Did this answer your question?